How Empathy Can Transform Your Business
The Harvard Business Review stated a few months ago :
“Empathy is one of those buzzwords that sound really good, but very few companies actually understand what it means, much less how to practice it. Essentially, customer empathy is the ability to identify a customer’s emotional need, understand the reasons behind that need, and respond to it effectively and appropriately… it’s pretty rare to find companies or institutions that do this.”
We gathered a group of leaders from different fields who have honed their exceptional skill of empathy. They are eager to tell their story of successfully implementing empathy in their businesses during our 2019 Summit.